Membership, Use and General FAQ

Enrollment & Flexible Cancel: Joining options and cancelling my membership


SPC - Monthly Open Enrollment – Join the first month, auto-pay monthly through credit card billing thereafter. SPC - Paid in Full options (PIF) – Pay for the full year up front, All payment methods accepted. Cancellation Annual PIF Plans - One month notice plus one month cancellation fee. Monthly SPC Plans - One month (billing period) notice to cancel or downgrade your plan. In Season SPC - 5 week minimum enrollment, one full week notice How? Request cancel with written notice - online through member portal (delete icon next to membership) or send an email to info@aqstrong.com. Class Packs – Pay for a set number of classes with an expiration date to use them 1 week per class. Note: There are no refunds for Class Pack options. Start Date -- we allow up to 7 days delay to your start date. Please confirm with us when you purchase your plan so we can make the appropriate adjustment.




SPC Class Credits: How many do I get and how do they work?


SPC 8 – Get 8 Class Credits per month at Monthly rate – Top up each additional class at $175 / class paid at time of booking SPC 14 – Get 14 Class Credits per month at Monthly Rate – Top up each additional class at $125 / Class paid at time of booking. SPC Premiere – Receive unlimited (2x daily) class credits to use per month, no additional top up needed. Class Packs – Class packs can use 1 credit per class. In-Season -- Single session per week for athletes that are in their season.




Booking & Cancelling Classes: How do I book and what happens if I cancel a class?


Booking – you can book directly online but we recommend you download the Gymmaster App and book through SCHEDULE on the app. Booking in advance – Members with valid credits can book up to two weeks in advance. Please note that monthly memberships issue new class credits on the monthly anniversary date. Once monthly credits are exhausted a top up per class is required for SPC 8 and SPC 14. Cancellation: Cancellation six (6) hours before the class start time are returned to your account. Cancellations within the six hour window or no show to class are charged as if attended. Sessions can be cancelled directly in Gymmaster App under bookings.




Open Gym: What is it and how do I add it?


Open Gym gives you access to our center during the Open Gym hours. This is your time for self-workout. There are some restrictions to use since we are normally running education and special programs. It is our intent to make the strength training area available during all open gym times. In-Season, SPC 8 and SPC 14 can add Open Gym at the prevailing monthly rate as an Add-On membership. Just let us know if you would like to add it. SPC Premiere get Open Gym included with their membership. Open Gym is not available for Class Pack or as a standalone service.




What are the other benefits?


Training App – Coaching memberships receive the training app included with membership. It is not available for other memberships You will receive an email invite within the first week of joining a Coaching membership. AQ Profile – Coaching memberships receive one AQ Profile assessment credit per quarter (based on enrollment date). Class credit is not required to book. AQ Profile Assessment can be booked by Class Pack members using one class credit.




Club Check-In.


Check In hours are based on membership – Peak Hour Check In – Any SPC member can check in during peak hours for their class. Peak hours are any hours in which SPC classes are scheduled. Open Gym Check In – Requires an open gym add-on membership to check into the club at these hours, otherwise access will be denied.




Memberships on Hold: Can I freeze or pause my membership for any period?


Yes! SPC memberships (SPC 8, SPC 14 and SPC Premiere, In-Season) can go on hold from 7 to 30 days with a hold fee of $200. Memberships will be credited for equal time of the Hold period. Holds can be applied directly through app or member portal no less than 3 days before the next billing cycle and cannot be enacted retroactively. Billing and benefits will resume when membership is off hold. SPC members can freeze a maximum of 30 days per annual membership period. For any other special Hold requests please contact our team to assist.




Medical Freeze: What if I am injured on not able to come due to medical complications?


We will place your membership on hold free of charge with medical documentation. However, since one key service of athletic development is ‘return to play’ programs, we would like to see if we can make special arrangements to help your recovery back to full health and offer alternate options. Once you are cleared by your physician your billing will return to normal.




Can I change my monthly plan? (Upgrade or Downgrade)


Yes– SPC Athletes on a monthly billing cycle do have the option to switch their memberships. There are some important points to remember Advance Notice – We require one month notice for any adjustments and cannot make any changes mid-billing period. Available Price -- Membership Changes will always be at the current available pricing members are eligible for. We cannot change to any historic memberships which are no longer offered, nor switch to any promotional pricing past or present. Uninterrupted Billing: Upgrades and downgrades must be on continuous billing. Any interruption in billing is considered a cancellation and will be suject to rejoin fees and current normal rates. Promotional rates are available for new join members only and not for cancellation and rejoin members. Class Packs: Switching to a class pack is considered a cancellation of membership and will be subject to the same cancellation terms.




Which SPC Classes can I book?


Our Signature SPC classes include – AQ Flow, Mobility & Stability, Strength & Power, ESD and Speed & Agility. Our Specialty SPC classes include – Barbell Club, Kettlebell and any future programs we will add. Basically everything that isn't in our Signature 5 SPC. SPC Premiere – You have access to every SPC class on our schedule included in your membership. SPC 8 / SPC 14 – You can use your SPC credits to book into our Signature class and would have to purchase additional Specialty SPC class packs for our specialty SPC. Class Packs - You can use your SPC class pack to book into our Signature SPC Classes only. You would need to purchase an additional Specialty SPC class pack for those classes.




SPC Trial Sessions: Which sessions could I Join?


SPC Classes – SPC Trials are valid for any one signature SPC Class or Specialty Class. Please contact us if you would to discuss which class is best for you. Limitations – SPC Trials are non-transferrable, non-renewable and have no cash value. Limit use one per customer and may not be combined with any other offers or memberships. Expiration dates are at the discretion of AQ Strong. Cancellation: Cancellation six (6) hours before the class start time are returned to your account. Cancellations within the six hour window or no show to class are charged as if attended.




Healthy Club Environment: What we are doing


Air Quality – We have UV-C Filters installed in our AC system and multiple HEPA Air Purifiers throughout the center. Air Flow & Exchange – In addition to have an open and spacious club with high ceilings, we also have installed mutliple HVLS Fans to increase air circulation and exchange. We also have direct access to outside and open our doors when outdoor air quality is good. Disinfection – Regular Post-Use Disinfection with Numatic Spray Cleaner and plenty of disinfecting wipes and gels available for every use disinfecting. Space – We follow the HK SAR guidelines for space, but our SPC Class programs are already limited in size and our equipment is well spaced beyond the 1.5m minimum social distance recommneded by HK SAR and the US CDC. Behavior Rules -- We follow the HK SAR guidelines in effect, including wearing masks when applicable, temperature checks, washing hands and Self-Cleaning your equipment before and after use.





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